General Terms and Conditions
SECURE ONLINE ORDERING
Your online credit card transaction is secure with AlexCosmeticUSA.com. Our site is protected by a Secure Socket Layering Certificate, the industry-standard encryption technology that ensures safe internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing the SSL Certificate. Also, your browser may give you a pop-up message that you're about to enter a secure area.
Our Commitment to Privacy
Online Account Registration
You may want to register with AlexCosmeticUSA.com.com to make shopping faster and easier. For non-registered users, we request account information (email address and password), and billing and shipping information. As a registered customer, you only have to enter your billing and shipping addresses and account information once; they will be securely stored in our database for your future use. Using your username and password you may access your account online at any time to add, delete or modify information. If you are using a computer at a public place, we encourage you to log out at the end of your session. Your information may be stored with us, but it will not be accessible to anyone else from that computer.
The Information Collected By AlexCosmeticUSA.com
When you shop with AlexCosmeticUSA.com, we obtain information we need to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date and your email address. Under no circumstances do we ever share, sell or rent your personal information with outside parties.
How We Use The Information Collected
We use this information to confirm your credit/debit card information and to contact you if we have questions regarding your order. Your billing information may also be used for future Alex Cosmetic print mailings such as Alex Cosmetic catalogs. You may request to be removed from our mailing list at anytime.
We use this information to ship the online order you had placed. Credit/Debit Card Information. We use this information to process your online order, and we may also need to provide this information to the company or companies who process your credit card payments.
After you place an order with AlexCosmeticUSA.com, you will receive an email confirmation that we have received your order. You will receive this email only if you have provided us with your correct email address. We may also need to contact you via email if we have questions regarding your order. Your email information may also be used for future Alex Cosmetic Email Newsletters which will include unsubscribing instructions. We would like to reiterate that under no circumstances do we ever share, sell or rent your personal information with outside parties.
Cookies And Their Use
RETURNS / REFUNDS / STORE CREDIT
If you are not completely satisfied with your order, you may return for a full refund (less the cost of shipping) within 7 days of delivery, following the guidelines below:
No returns will be accepted without prior authorization. Please contact us via email at firstname.lastname@example.org or phone at 877-313-ALEX to receive a Return Merchandise Authorization number (please have your order details available when contacting our offices).
Only unopened/unused products in their original packaging will be accepted. Any damaged items must be reported within 24hrs of delivery. Products that becomes outdated or damaged in your possession will not be accepted. A store credit will be issued on any orders beyond the 7 days of delivery. No exceptions
We cannot be responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Please package your product carefully when shipping it back to us. We recommend using a shipping service with tracking and/or insurance in case of loss or damage.
To return, please follow these steps:
- Contact us for a Return Authorization # via e-mail at email@example.com
- Place items in the original packaging.
- Include current contact information, a copy of the invoice with your Return Merchandise Authorization #, and instructions detailing the reason for return.
- Write the RMA # on the label or package.
- Send the return back to us at:
BANZAI LIVING INC.
ATTN: ALEX COSMETIC RETURN DEPT.
RMA# _______ (Enter your Return Merchandise Authorization#)
70-42 48th Avenue Woodside, NY 11377